Zones is looking for fresh graduates for the position of L1 Service Desk in 2024. If you hold a B.Sc. (IT, Computer), B.Tech/BE, BCA, M.Tech, MCA, or M.Sc. (Computer), and are part of the 2021, 2022, 2023, or 2024 graduating classes, this opportunity is for you. The eligibility requirements and application procedures are detailed below.
Zones Off-Campus Drive 2024 Overview:
- Company Website: [Visit Here]
- Job Title: L1 Service Desk – Fresher
- Qualifications: B.Sc.
- Experience Level: Freshers (0 to 0.6 months)
- Eligible Batches: 2021, 2022, 2023, 2024
- Salary Range: ₹3 to 5 LPA (as per Glassdoor)
- Location: Bengaluru
- Application Deadline: ASAP
Company Profile:
Zones is a leading global provider of end-to-end IT solutions, known for its innovative services. With over 35 years of experience, Zones specializes in areas such as Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional Staffing services. Operating in more than 120 countries, Zones is recognized as a Minority Business Enterprise (MBE) and partners with top industry leaders like Microsoft, Apple, and Cisco.
Position Overview:
As an L1 Service Desk technician, you will deliver technical support and assistance to customers remotely, ensuring their satisfaction by resolving issues during the first interaction. Strong technical knowledge combined with effective communication skills is essential for understanding and addressing customer problems promptly.
Key Responsibilities:
- Act as the first point of contact for customers seeking technical support via phone, chat, and email.
- Provide core IT support and troubleshoot issues for clients worldwide (24/7).
- Diagnose and configure desktop hardware and associated peripherals.
- Collaborate effectively within a team and communicate via platforms like Microsoft Teams or Skype.
- Maintain knowledge of operating systems (primarily Windows) and troubleshoot hardware/software issues.
- Make suggestions for enhancements to procedures and knowledge base articles.
- Create and document real-time tickets and ensure adherence to Service Level Agreements (SLAs).
- Conduct remote troubleshooting through diagnostic techniques and relevant questions.
- Guide customers through problem-solving processes and escalate unresolved issues to higher-level support.
- Document events, problems, and resolutions in logs, and update customer statuses as needed.
- Relay customer feedback and suggestions to appropriate teams.
- Make suggestions for modifications to procedures and knowledge base articles.
Candidate Requirements:
- Experience: 0 to 0.6 months in IT support
- Education: B.Sc. (IT, Computer)
- Reporting Structure: Report to Team Lead
- Shift Requirement: Willingness to work in 24/7 rotational shifts
How to Apply for Zones Careers 2024:
Interested candidates can apply for this position online using the link provided below:
Application Process:
- Click on the “Apply Here” button to reach the official career page.
- Select “Apply.”
- If you are a new user, create an account.
- After registering, log in and fill out the application form with the required details.
- Upload any necessary documents, such as your resume, mark sheets, or ID proof.
- Double-check all information for accuracy.
- Submit the application after verification.
If you encounter any issues during the application process, please let us know in the comments!