Amazon is actively seeking fresh talent for the position of IT Support Associate in 2024. If you hold a Bachelor’s degree or a Diploma, you’re eligible to apply. Here’s a comprehensive overview of the role, eligibility criteria, and application process.
Position Details:
- Job Title: IT Support Associate
- Qualification: Bachelor’s degree or Diploma
- Batch: Recent Graduates
- Experience Level: Entry-level (Freshers)
- Salary Range: ₹ 4 to 8 LPA (Expected)
- Location: Bangalore
- Application Deadline: ASAP
About Amazon:
At Amazon, our mission is to be the most customer-centric company on the planet, enabling people to find and discover anything they wish to purchase online. We attract some of the brightest minds, creating an environment where innovation and creativity are fostered at every level. Our team constantly tackles complex technical and business challenges, striving for simplicity and effectiveness. As one of the top 100 companies in the U.S., we are poised for continued growth and innovation.
Role Overview:
The IT Service Desk (SD) is the company’s centralized support for IT hub, situated inside OTS Global IT Delivery. . This team supports worldwide operations through a 24/7 omni-channel contact center, playing a crucial role in ensuring that Amazon sites operate smoothly and effectively.
Key Responsibilities:
- Communication Skills: Clear and effective interaction with internal Amazon customers across various regions (APAC, EMEA, AMER).
- Adherence to SOPs: Maintain consistency and efficiency in daily tasks by following established standard operating procedures.
- IT Troubleshooting: Resolve issues on a range of end-user devices including desktops, laptops, printers, and scanners.
- Operating System Knowledge: Basic troubleshooting skills in various operating systems, particularly Windows and Linux.
- Flexible Schedule: Willingness to work in rotational shifts in a 24/7 operational environment.
- Service Desk Goals: Meet targets for response times, resolution times, and customer satisfaction while effectively managing incidents.
This position is based at the Bangalore corporate office (BLR18). Candidates should be open to relocating for future career advancement opportunities within the company.
Equal Opportunity Statement:
Amazon is committed to diversity and is an Equal Opportunity-Affirmative Action Employer. We Encourage applicants from different backgrounds, including minorities, women, veterans, and those with impairments.
Basic Qualifications:
- Bachelor’s degree or Diploma
- zero to eighteen months of work experience
- Strong communication skills
Preferred Qualifications:
- Basic understanding of ITIL-based ticketing.
- Knowledge of networking concepts and troubleshooting
How to Apply:
If you meet the eligibility criteria and are interested in this opportunity, you can apply for the IT Support Associate position through the following link:
Application Steps:
- Click on the “Apply Here” button to access the official career page.
- Select the “Apply” option.
- If you’re a new user, create an account.
- Log in and complete the application form with the required details.
- Upload any necessary documents (resume, mark sheets, ID proof).
- Double-check that all entered information is accurate